Features
Customer On-Boarding & Self Service
The ability to onboard customers, quickly and cost-effectively, is important to the success of any online business.
iConsole facilitates customer acquisition, retention and support via automated processes. iConsole offers a fully integrated on-boarding and self-service interface for your customers.
- Option to pay via prepaid card during signup process.
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- Supports creation of one-time accounts as well as recurring access accounts.
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- Customers can check account status, billing history and change passwords.
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- Credit card details can be updated and payments can be made online.
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- Customers can self-serve, modify or cancel services.
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- Management of email notifications received for announcements, account status and incidents.
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- Customers can review and open support incidents. Existing tickets can be updated by the customer.
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